Goodwill Industries of Michiana is seeking a compassionate and driven PADUA Case Worker to provide client-centered case management and front-line support to individuals working to overcome poverty. Using a research-based, empowerment-focused approach, this role partners closely with clients to develop personalized service plans, coordinate community resources, and support long-term stability and self-sufficiency through consistent engagement and accountability. Reporting to the Padua Program Manager, the PADUA Case Worker plays a vital role in delivering holistic services that create transformational outcomes for individuals and families. This position embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the organization’s core values through professional, ethical, and compassionate service. Responsibilities: • Manage transactional processes by conducting inquiries, coordinating with external providers, and gathering invoices as needed • Support team problem-solving efforts that encourage steady client progress and achievement of agency benchmarks • Utilize organizational tools and resources to address challenges while representing the organization positively within the community and maintaining strict confidentiality • Work directly with clients in partnership with Case Managers to support holistic service planning, remove barriers to success, and promote sustained progress toward client goals • Serve as a primary point of contact for clients by providing patient, empathetic, and professional support aligned with PADUA’s client-driven and research-backed approach Qualifications: • Strong interpersonal and communication skills with the ability to engage clients with empathy, professionalism, and cultural awareness • Excellent organizational abilities and strong attention to detail to support accurate record keeping, reporting, and data management • Ability to read, analyze, and interpret complex documents, policies, and instructions, and respond appropriately to sensitive inquiries or complaints • Working knowledge of basic mathematical concepts to interpret client data and charts for case management and reporting • Strong analytical and problem-solving abilities with the capacity to address situations involving multiple variables and limited standard procedures Compensation: $40,000 yearly

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