Job Description

We are seeking a Retail Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer issues. The primary responsibilities of the Retail Customer Support Representative are to identify opportunities to grow the customer base, maintain client relationships, oversee the sales process, and build positive buying experiences by acting as the point of contact for customer inquiries.​​ RESPONSIBILITIES OF THE RETAIL CUSTOMER SUPPORT REPRESENTATIVE:

• Ensure positive front-line customer contact to enhance client satisfaction.
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Manage in-store promotions by utilizing time-tested strategies and coordinating with appropriate personnel.
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS OF THE RETAIL CUSTOMER SUPPORT REPRESENTATIVE:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be able to problem-solve and empathize with customers.

Company Description

Our team proudly manages some of the biggest names in the technology, communication, and entertainment industries, and our portfolio continues to expand! We are protective of the responsibility we have to our clientele to provide a great representation of their brand. Thus, we aim to provide them with the very best in marketing, sales, branding, promotions, and advertising for their company profile. If you're looking to take your company to the next level, look no further, you've found the most motivated team dedicated to bringing you there!