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Loan Processor Support Representative

Paladin Consulting Inc

Loan Processor Support Representative

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    JOB TITLE: LOAN PROCESSOR SUPPORT REPRESENTATIVE WORK LOCATION: DALLAS, TX DURATION: LONG TERM OPEN-ENDED CONTRACT REQUIRED EDUCATION: AT LEAST 2 YEARS IN MORTGAGE PROCESSING. PREFERABLY FRONT END FROM LOAN ORIGINATION TO CLOSING JOB DESCRIPTION & RESPONSIBILITIES:

    • Loan Support Team members provide customer support for our Point and Point Central Products.
    • These reps will specifically handle loan processing-related questions involved with our software functionality.
    • Our reps are trained on assisting customers in using the software accurately.
    • Loan reps do not process the loans for the customers.
    • They will only instruct on how to use the software.
    • Loans Support reps will be assigned to a call queue and take calls directly from the phone queue.
    • They will also be assigned tickets via our MoJo ticketing system in which the reps will have to reach out to customers via email and/or callback.
    • Loans Support reps will document all communications with customers via our MoJo ticketing system.
    • Issues that the reps cannot resolve will be escalated to our Team Lead/Supervisor to assign to Major Account Specialist Team (MAS) for review.

    QUALIFIED CANDIDATES WILL HAVE THE FOLLOWING:

    • At least 2 years in Mortgage Processing. Preferably front end from Loan Origination to closing
    • Willing to take back-to-back calls, normally between 20-50 per day
    • Customer Service Expertise is a must
    • Experience supporting or working with our Loan Origination Software or another LOS
    • Loan reps will provide support for Mortgage Brokers and Financial Institutions like credit unions and banks. Professionalism is a must

    FOR MORE INFORMATION OR TO VIEW OTHER OPPORTUNITIES, VISIT US AT www.paladininc.com. Paladin Consulting is an EEOC employer.

    Company Description

    Paladin Consulting is a leading Staffing and Recruiting provider based in Dallas. We have been staffing and recruiting talent for Fortune 500 companies for 30+ years. Talk with us today about staffing and recruiting opportunities. We always welcome great recruiters and partner with staffing service providers to make sure our clients get the talent they need.