Job Description
JOB TITLE: LOAN PROCESSOR SUPPORT REPRESENTATIVE
WORK LOCATION: DALLAS, TX
DURATION: LONG TERM OPEN-ENDED CONTRACT
REQUIRED EDUCATION: AT LEAST 2 YEARS IN MORTGAGE PROCESSING. PREFERABLY FRONT END FROM LOAN ORIGINATION TO CLOSING
JOB DESCRIPTION & RESPONSIBILITIES:
- Loan Support Team members provide customer support for our Point and Point Central Products.
- These reps will specifically handle loan processing-related questions involved with our software functionality.
- Our reps are trained on assisting customers in using the software accurately.
- Loan reps do not process the loans for the customers.
- They will only instruct on how to use the software.
- Loans Support reps will be assigned to a call queue and take calls directly from the phone queue.
- They will also be assigned tickets via our MoJo ticketing system in which the reps will have to reach out to customers via email and/or callback.
- Loans Support reps will document all communications with customers via our MoJo ticketing system.
- Issues that the reps cannot resolve will be escalated to our Team Lead/Supervisor to assign to Major Account Specialist Team (MAS) for review.
QUALIFIED CANDIDATES WILL HAVE THE FOLLOWING:
- At least 2 years in Mortgage Processing. Preferably front end from Loan Origination to closing
- Willing to take back-to-back calls, normally between 20-50 per day
- Customer Service Expertise is a must
- Experience supporting or working with our Loan Origination Software or another LOS
- Loan reps will provide support for Mortgage Brokers and Financial Institutions like credit unions and banks. Professionalism is a must
FOR MORE INFORMATION OR TO VIEW OTHER OPPORTUNITIES, VISIT US AT www.paladininc.com.
Paladin Consulting is an EEOC employer.
Company Description
Paladin Consulting is a leading Staffing and Recruiting provider based in Dallas. We have been staffing and recruiting talent for Fortune 500 companies for 30+ years. Talk with us today about staffing and recruiting opportunities. We always welcome great recruiters and partner with staffing service providers to make sure our clients get the talent they need.