Summary of Major Responsibilities The Social Media Intern will manage inbound social customer care on social media platforms such as Facebook, Instagram, Twitter, etc., ensuring all comments, questions, and issues are promptly identified, tracked, and managed to resolution. This role will work extensively with social media management tools, for the above and for social media listening, social media insights, and performance reporting. This role will also help coordinate the approvals and trafficking of organic social media content, serve as a social media subject matter expert for cross-functional teams within the organization, and assist with social media content development, planning, and social listening. The ideal candidate is a team player who is well-versed in social platforms and engagement, committed to solving customer problems and managing online reputation, successful in a cross-functional, collaborative work environment, and adept at aggregating and synthesizing data. Essential Duties and Responsibilities - Collaborate with onsite leasing teams across the enterprise to provide prompt issue resolution. - Work within the social media management tool to identify, tag, respond, and triage issues from social listening, reviews sites, and manage and own social accounts while being a conduit for change. - Maintain, enhance, and distribute social care, social listening, and other social performance reports. - Establish key performance indicators (KPIs), monitor, and report on campaign performance and social listening insights to upper management. - Stay up to date with audience preferences and media usage; identify and escalate trends. - Identify areas of improvement in brand messaging across social channels. - Support content development/editorial from creation to posting. - Adaptable, open to change, and able to work in ambiguous situations and respond to new information and unexpected circumstances. - Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as the ability to solicit feedback and inputs. - Ability to build relationships and effectively connect with others. - Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. - Regular and reliable attendance. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing.