Job Description

We are seeking a Virtual Call Center Sales - Work From Home to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Here at Palisades Partners, you’re so much more than just another agent. You’re a member of the Palisades Partners family. A family that looks out for its own, a family that works to help other members improve and grow not only professionally but as an individual. Palisades Partners has doubled in size working virtually working from home during this worldwide pandemic. We are the premier supplemental benefit providers for working class families throughout New York State. We have job opportunities and education programs offering skills and knowledge to the working-class community, as well as providing them with and getting the right financial services for their needs. More than that, we recognize our role in supporting and contributing to the state of New York in any way we can. We work with our parent company National Income Life Insurance to provide assistance to many local charities and foodbanks.