Job Description

Our agricultural client is searching for an excellent CUSTOMER SUPPORT REPRESENTATIVE to join their team. In this position, you will provide outstanding customer support while handling inquiries, concerns, and other issues via phone and email. Documenting each call well is important to this dependable and successful company that values its employees. You don't want to miss out on this long-term opportunity. Apply now!

RESPONSIBILITIES:

• Support company partners, customers, and personnel on product-related inquiries
• Utilize internal systems to answer phone, email and chat inquiries
• Maintain support tools and solutions that are available online for multiple products
• Document each interaction effectively, using the contact management system
• Promote special company offerings through special mailings and proactive reach outs
• Provide highest level of customer satisfaction through policy execution and resolution of issues

REQUIREMENTS:

• Previous experience in a customer service environment
• Solid computer skills
• Effective verbal and written communication
• Knowledge of agriculture and farming a plus
• Previous experience working with farm and/or lawn equipment a plus
• Bachelor's degree a plus

HOURS:

• 8-hour shift between 7:00AM - 7:00PM
• Monday - Friday

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.

Company Description

Palmer Group is Iowa's premier employment firm. We were founded in 1998 with a mission to become the best firm in Iowa and that continues to be our goal today. We have 70+ professionals in our West Des Moines and Cedar Rapids offices, providing hundreds of client companies with a broad range of employment services that include recruiting, professional temporary and contract staffing, outplacement and managed information technology services.