Job Description

YOUR CAREER

The Prisma Cloud Renewals Account Manager is the primary point of contact for post-initial sales efforts including renewals and upsells. You will execute all phases of the subscription renewal lifecycle including notifying customers of renewal, creating quotes, identifying upsell opportunities, and closing renewal opportunities in your territory. 

YOUR IMPACT

• Manage all renewals and identify upsell opportunities in an assigned territory
• Maintain a renewals notification cadence and document all customer communication
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Provide quotes to customers directly or via the Channel at least 30 days in advance of the existing contract end date
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Clearly understand all product offerings, subscription, and renewal licensing models
• Research and understand the technology installs across your assigned account list and identify areas to expand your accounts 
• Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention and expansion, and communicate activities to Renewals management

Qualifications

YOUR EXPERIENCE

• Minimum of 1-3 years related experience
• A highly consultative sales professional with superb communication skills
• Works well in a fast-paced, deadline-driven environment
• High attention to detail and proven organization and administration skills
• Capacity to think and act on both a tactical and strategic level
• High level of ethical behavior
• Strong work ethic
• Excellent Google Sheets and Salesforce.com skills
• Proven to consistently achieve sales goals
• High intellect and the capacity to multitask
• Experience in enterprise renewals /sales

Additional Information

THE TEAM

Palo Alto Networks has brought technology to the market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing salesperson – you’re just looking for something more substantial and challenging as your next step. 

OUR COMMITMENT

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $62,600/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.