Job Description

YOUR CAREER

We are looking for a talented Technical Enablement Specialist to join our team and help us take our digital training content to the next level. The ideal candidate will have advanced skills with the latest authoring tools and adult learning methods. The courses utilize Palo Alto Networks Prisma Cloud and Compute security and vulnerability detection solutions. Our training products are technical, a background in public cloud and host or container security technologies will be a plus. In addition to building training content, a candidate must also be adept at managing relationships with subject matter experts and managing multiple development projects across varying timelines.

YOUR IMPACT

• Work together with internal content stakeholders to identify and define training requirements.
• Develop and design digital online and/or instructor-led training that creatively achieves the learning outcomes.
• Work independently while regularly collaborating with a team of courseware developers and technical instructors.
• Learn complex technologies and tools for development of technical training.
• Keep up with product development - ensure courses being developed are in-line with product direction, company goals, and training team strategy.
• Maintain training content updates through rapid product upgrade cycles.
• Attend Transfer-of-Information and product training sessions to stay current on products and features.
• Build and maintain relationships with content and product experts during the development, design, review and updating phases of instructional design.
• Deliver training in a class-room or zoom setting to globally distributed teams
• Infuse courses with role-based, learning levels, and inquiry elements.
• Follow team instructional design standards, processes, and procedures.

THE TEAM

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain different.

Qualifications

YOUR EXPERIENCE

• Technical knowledge in Public Cloud concepts.
• Strong background in one of these areas: Cloud Security, Container Security, DevSecops, Cloud Network Security.
• Ability to learn new technologies quickly. 
• Experience building demo and lab environments for training.
• Working knowledge of Unix commands, python scripting, website building and UI framework.
• Experience developing technical training and/or courseware for highly technical products.
• Thrives in a fast-paced, ever-changing, and agile environment.
• Ability to handle multiple projects, report regular status, and accurately scope and deliver on time.
• Excellent interpersonal, written and verbal communication and documentation skills.
• Ability to work independently from start to finish of a project.
• Knowledge of inquiry-based and learner interactive elements.
• Competency with any latest digital authoring and creative tools such as Articulate 360 (Storyline and Rise), Camtasia, FrameMaker, Adobe Creative Suite (InDesign, Illustrator, Audition, Photoshop, and Premiere), PowerPoint.
• Experience designing simple animations, motion graphics and simulations.
• Ability to record own video narration.
• Ability to create technical training content for various levels (non-technical, semi-technical, highly technical teams)

Additional Information

OUR COMMITMENT We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.