Job Description

YOUR CAREER

The Resource Manager will be responsible for managing resources and staffing for all potential and assigned projects, working directly with the Sr. Manager, Professional Services Operations, and acting as a liaison among executive leadership and the professional services team for matters relating to allocating the appropriate resources to ensure proper staffing and achieving utilization goals, ensuring that projects are staffed in a timely manner, and communicating any issues that may impact deadlines. The Resource Manager will report directly to the Sr. Manager, Professional Services Operations, and have a proven track record of success.

YOUR IMPACT

• Serve as the first point of contact for all inbound and urgent staffing requests; nights and weekends are often required

• Maintain up-to-date knowledge of current and upcoming projects and business development activities as they relate to resourcing

• Be responsible for all staffing and consultant utilization tracking

• Notify the Sr. Manager, Professional Services Operations, of any concerns or issues related to resource allocation and meeting client deliverables

• Under the direction of the Sr. Manager, Professional Services Operations, the Resource Manager will partner with executive staff and the professional services team on a multitude of projects to ensure successful completion

• Develop internal relationships and hold consultants accountable to their timelines and utilization targets to help increase profit and utilization

• Collaborate daily with the Sr. Manager, Professional Services Operations, to provide a summary of projects and increase utilization of consultants

• Develop and maintain a strong understanding of the Professional Services team’s skill sets to be able to maintain relationships and provide insight for opportunities in variety of casework and professional development

• Collaborate with the Sr. Manager, Professional Services Operations, Project Management, Career Management and key leadership to develop and execute on career development plans for professional development

Qualifications

YOUR EXPERIENCE

• Bachelor’s degree in communication, psychology, business, liberal arts, or a related major preferred

• Three to five years of professional experience; cyber-security experience highly preferred

• Flexibility to act as the first point of contact/on-call for new inbound and urgent staffing requests, including nights and weekends

• The ability to build strong professional relationships

• The proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of an organization

• The desire to work in a fast-paced, rapidly growing, and constantly adapting security firm wearing multiple hats

• The ability to maintain confidentiality and diplomacy

• The ability to communicate effectively in both verbal and written form

• Proficiency in G Suite and Microsoft Office applications

Additional Information

OUR COMMITMENT

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Salary disclosure required by sb19-085  for positions located in the state of Colorado: If hired in Colorado, this position starts at a salary of $67,600/yr. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Restricted stock units and bonus pay may also be offered as part of this compensation package, as well as benefits that include: flexible paid time off, employee stock purchase program, medical, dental, vision, 401K, life, and disability insurance. Additional information about benefits  may be found here.

All your information will be kept confidential according to EEO guidelines.