Job Description

Your Career

The Professional Services Rapid Response Consultant for Cortex will provide onsite and remote rapid response performing design, deployment, and configuration relating to Palo Alto Networks XDR. The Consultant will function as the Cortex Technical Lead and Palo Alto Networks Solutions Subject Matter Expert (SME) interacting directly with the customer's personnel and or response teams. As the technical expert during a customer incident, this role will focus on implementing Palo Alto Networks XDR and/or providing configuration enhancements for existing deployed systems.

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change …. but in general if a role is deemed office-based we want our teams to be together four days per week.

Your Impact

• Travel (up to 40%) to customer site in a rapid response environment
• Deploy and configure XDR across customer environments, including endpoints and cloud environments
• Tune and optimize endpoint agents to maximize security effectiveness while minimizing operational impact
• Assist in building policies based on machine learning and behavioral analytics
• Analyze logs and events generated by XDR to identify, investigate, and mitigate security incidents
• Interact with the Palo Alto Networks Unit 42 to analyze and remediate cybersecurity events (Remediation limited to Firewall Implementation/Configuration/Hardening)
• Interact with Palo Alto Networks Unit 42 and customer to develop recommendations and roadmaps for enhancing the effectiveness of customer’s cybersecurity controls
• Ability to communicate and lead effectively in a crisis situation with all levels of a customer’s organization from Engineering/Operations to C Level staff
• Ability to document and templatize necessary documentation packages for customer(s)
• Ability to work on a team or lead a team depending upon the specific projects
• Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
• Maintain knowledge of current cybersecurity threats and industry trends
• Other tasks and duties as needed to support the customer and/or business

Qualifications

Your Experience

• 3 years experience deploying and managing XDR platforms, including expertise in endpoint agent deployment and configuration
• Strong understanding of endpoint security technologies, such as software firewalls, antivirus, anti-malware, and endpoint protection platforms
• Knowledge of machine learning and behavioral analytics principles, enabling the development and tuning of effective security policies
• Ability to analyze logs and events generated by XDR to detect and respond to security incidents
• Solid understanding of security concepts, frameworks, and best practices, with the ability to provide expert advice and guidance to customers

Desired Certifications

• ISC2 CISSP
• Palo Alto Networks Certification – PCDRA
• Public Cloud Certification – i.e. AWS Certified Solution Architect Professional, AWS Advanced Certified Networking Specialty

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $131,300/yr to $180,500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Please note that we will not sponsor applicants for work visas for this position.