Job Description

YOUR CAREER

As the Professional Services Manager you will lead a Professional Services team consisting of directly managed, subcontract and/or assigned personnel supporting the assigned customers. The PSM will be responsible for leading this team to deliver high quality security solutions while managing to the business goals of the Professional Services organization. This role is highly integrated with the sales team building strong and trusted customer relationships to ensure successful customer outcomes. The PSM engages with peers to improve existing services as well as to champion new services that strengthen our client’s security posture. This is a highly engaging role that will require thought leadership, creative ideas, leadership, and technical capabilities.

YOUR IMPACT

• Serve as the Professional Services central point of contact for the customer to ensure services delivery meets or exceed customer expectations

• Facilitate a customer approach across all Global Customer Service (GCS) teams

• Ensure customer technical requirements are understood and clear to the team to help enable customer knowledge and build trusted relationships 

• Collaborate with sales team on customer negotiations when needed, act as liaison to help enable client and sales 

• Staffing the appropriately skilled resource(s) to accomplish quarterly goals 

• Participate in Quarterly Service Reviews (QSR)

• Responsible for responding to Customer feedback about you and your team’s performance

• Identify gaps and develop corrective plans as and when needed, help implement corrective plans to ensure customer satisfaction 

• Provide status to the Customer, Account Team and Services leadership team on all major activities, issues, and critical issues

• Talk to the partners as necessary to drive team alignment and focus, ensuring customer success

• Lead the operational activities related to defined business goals such as: team utilization, forecasting revenue, reviewing and approving timesheets and expenses

• Provide input regarding the technical development of the Professional Services product offerings

• Provide strategic direction/input to the technical and professional development of the team members

• Handle the daily activities of your team such as hiring, promotions, time off, training, and disciplinary actions

Qualifications

YOUR EXPERIENCE

• You have an undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience

• Minimum 5 year's managing teams of 10 or more technical consultants

• You have strong high-level technical knowledge of internet security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience 

• You’ve proven leadership ability, cross-functional collaboration and team building capabilities

• You have excellent written and verbal communication skills

• 30%+ travel is required to customer site as well as internal business meetings

• You have a minimum of 7 years of building Internet security solutions at enterprise customers

• You have experience with managing the full project lifecycle from pre-sales/Statement of Work development to project closeout

• You possess industry certifications such as CISSP, PMP and/or vendor specific (e.g. Juniper/Cisco)

Additional Information

THE TEAM

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing sales person – you’re just looking for something more substantial and challenging as your next step.

OUR COMMITMENT

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.