Job Description

We're looking for an experienced and empathetic leader to manage a team and drive operational rigor across the broader Enterprise Solutions post sales team in Expanse.

Expanse’s Enterprise Solutions team provides world-class strategic, technical, and project management partnership to all of our fortune 500 customers. As the team closest to our customers and their use of Expanse’s products, Enterprise Solutions works closely with product, engineering, data science, marketing, and sales functions at Palo Alto Networks.  We are in a building phase, so all team members are developing tools, repeatable, scalable and processes alongside customer-facing responsibilities. The team has a diverse set of backgrounds in cyber security, SaaS, and consulting.

In this role, you will work directly with the VP of Customer Success to drive:

• Team Leadership: Help to hire, enable, manage, and mentor a team of Solutions Architects/Engineers and Enterprise Engagement Managers as they navigate current and future company objectives. Team objectives include operationalization (integration and action from Expanse data and products), efficiency, and contributions to Expanse product and services development.

• Customer Engagement (customer-facing): Once ramped, engage directly with customers as a point of escalation and senior relationship holder to drive account satisfaction, retention, and expansion.

• Customer Success (internal process): Refine and drive customer success, customer health tracking, and renewals processes across Expanse’s customer portfolio.

This is a chance to join a fast-growth startup inside of the world’s leading network security company. Help us scale and innovate as we set the new standard in unified network security solutions.

This position is located in New York, NY; or the San Francisco bay area, CA; or other remote locations in the United States pending discussion.

Qualifications

• You lead by example: you encourage direct reports, peers, and managers around you to explore new ways of doing things; you have a track record of providing others with thoughtful, specific feedback and opportunities to learn

• You have 2+ years in a lead or management capacity supporting, directing, and mentoring team members 

• You bring cybersecurity and software product implementation experience 

• You are transparent and clear in your communication style; you have a proven ability to motivate others and communicate a clear vision

• You bring experience in engineering management, professional services delivery, or consulting; experience with SaaS or major consulting organization is a plus

• You have earned a degree in a technical field (Engineering or Computer Science) or have equivalent hands-on experience

• You are comfortable with data analysis, statistics, and data visualization

• You have a conceptual understanding of technical topics (e.g. cybersecurity, software engineering, product development)

• You can communicate highly technical concepts to both technical and non-technical audiences

• You have clearly exhibited an ability to be flexible and to adapt quickly to change

Additional Information

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.