Job Description
YOUR CAREER
As the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it. For that, our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time.
Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mind-set you’ve always provided to your IT customers
Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.
YOUR IMPACT
Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software
Follow SOP documentation and escalate issues appropriately to higher level staff
Manage individual workflow and maintain current ticket queue via IT ticketing system
Provide Mobile support for iOS and Android
Provide after hours and weekend on-call support as needed
Develop and maintain productive and professional relationship with user base, including VIPs
Qualifications
YOUR EXPERIENCE
Strong service-oriented mentality is a must. Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required.
Recent hands-on technical experience with Windows 10, Mac OSX, Google Suite, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.
Recent experience with remote access and remote-control tools to support remote employees. MS Remote Desktop, Zoom, etc.
Additional Information
THE TEAM
The Employee Success Team builds and supports technology to create delightful experiences for our employees. It’s crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.
OUR COMMITMENT
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our culture and dedication to inclusion and innovation, visit our careers page.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Learn more about Palo Alto Networks here and check out our fast facts
All your information will be kept confidential according to EEO guidelines.
#LI-MT1