Job Description

As the Professional Services Manager, you will lead a team of Professional Services Consultants (directly managed, subcontract and/or assigned personnel) supporting their assigned Customers. As the PSM, you will be responsible for leading this team to deliver high-quality security solutions while managing to the business goals of the Professional Services organization for your assigned region. This role is highly integrated with the Service Sales Teams, Product Sales Teams and other Service and Support teams towards building strong and trusted Customer relationships ensuring successful customer outcomes. The PSM develops and leads project teams that will work to improve existing services as well as to champion new services that strengthen our client’s security posture. This is a highly engaging role that will require critical thinking, thought leadership, cross-functional collaboration, team leadership, and development.

YOUR IMPACT

• Serve as the Professional Services Regional Leader for your respective teams, ensuring services delivery meets or exceed Customer expectations

• Facilitate a customer first approach across all Global Customer Service (GCS) teams

• Clearly, communicate customer requirements to the team to help enable Customer knowledge and build trusted relationships

• Collaborate with the sales leadership team(s) to develop GTM strategies for your assigned region, acting as the PS Leadership liaison to help enable client and sales success.

• Staffing the appropriately skilled resources to accomplish quarterly goals, by ensuring your teams have the appropriate strength levels and/or capacity.

• Participate in Quarterly Business Reviews (QBR), representing your business performance.

• Ensure that all Customer feedback about your team’s performance is clear and known, acknowledged and responded to as required, providing high levels of Customer Satisfaction (CSAT) while meeting the Customer’s objectives.

• Enable your team to identify gaps and develop corrective plans as and when needed, help them implement corrective plans to ensure Customer satisfaction

• Ensure your team are actively providing status to the Customer, Account Team, Partners and Services leadership team on all major activities, projects and critical issues

• Collaborate with our Services Partner teams as necessary to drive team alignment and focus, ensuring Customer success

• Responsible for ensuring execution of all operational activities related to defined business goals such as backlog retirement, team utilization, forecasting revenue, reviewing and approving timesheets and expenses, budget development and updates

• ​​​​​​​Provide input regarding the technical development of the Professional Services product offerings based on your team and Customer feedback

• Provide strategic direction and input to the technical and professional development of the team members and ensure the same is done for their team members.

• Handle the daily activities of your team such as hiring, promotions, time off, training, and disciplinary actions and ensure the same is done for their team members

Qualifications

Your Experience

• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience
• Minimum 5 year's managing managers; teams of 10 or more technical consultants; Architects; Resident Engineers and other related staff
• Strong high-level knowledge of internet security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience
• Validated leadership ability, cross-functional collaboration, and team building capabilities
• Experience with managing the full project lifecycle from pre-sales/Statement of Work development to project closeout
• You have excellent written and verbal communication skills
• 30%+ travel is required to Customer site as well as internal business meetings
• A minimum of 7 years of building teams focused on the deployment and operation of Internet security solutions at enterprise Customers
• Industry certifications such as CISSP, PMP and/or vendor specific (e.g. Juniper/Cisco)
• US Government issued clearance required 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.