Job Overview: The primary job of the Team Coordinator is to run the day-to-day Mitigation. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.

Essential Job Functions:

Respond to and dispatch teams to all mitigation calls.

Inputting jobs into PSA on occasion.

Monitor Job Management Report related to mitigation and/or repair jobs daily.

Track KPI dates and follows up with Project Manager concerning alerts.

Participate in first level of customer complaint issues.

Other duties as assigned.

Management and accuracy of PSA.

A/R collection management and documentation.

Customer Service and liaison.

All admin and accounting for the team as well as needed assistance to the EST and PM .

Creating Cheerleader Customers

Job is entered into PSA and PM is notified.

PM contacts the customer:

Schedules appointment

Confirms data in PSA

TC creates Repair Binder Mitigation

Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.

On call schedule. Prepare monthly on call schedule for water technicians.

Participation in production meeting with Project Managers.

Enter Billing in Xactimate

Update all Program KPI and required updates

Repairs

Send repairs to coordinator to schedule a repair estimator.

Skills/Qualifications:

Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)

Excellent English written and verbal skills

Attention to detail

Takes Initiative

Customer focused

Team player

People skills

Solves Problems

Miscellaneous Information:

Job Type: Full-time

Required education:

High school or equivalent

Required experience:

Administration, Accounting Finance is a plus: 3 years