Job Description

Position Description:

• In the absence of the management team, provides oversight and supervision to the dining facility.
• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.
• Responsible for following the opening and closing procedures of the dining facility.
• Maintains a set of unit keys at all times while on and off duty.
• Works closely with storekeeper ensuring supplies are readily available and communicates. any shortages to the management team in a timely manner.
• Receives food and non-food deliveries in the absence of the storekeeper while following all proper receiving procedures. Reports short-shipped and damaged items to the management team.
• Stores and stocks items appropriately using FIFO system.
• Reconciles daily cash deposit.
• Performs cashier duties as assigned.
• Directs the work of employees as assigned.
• Supports all events as assigned, including, but not limited to setup, execution and clean up.
• Responsible for assigned catering services.
• Responsible for coordinating coverage during unexpected staff shortages.
• Resolves issues, concerns and feedback received from students, guests and staff. Reports back these issues to the management team in a timely manner.
• Must take and record temperatures of hot and cold foods and record in the log book during meal periods. Must decide on corrective action when needed and inform management of actions taken in a timely manner.
• Monitors serving lines during meals to ensure quality and quantity is suitable for customer demand.
• Ensures presentation of food, cleanliness of food holding areas, and appropriate serving utensils provided.
• Reports malfunctioning equipment to management in a timely manner.
• Recycles products per policy and procedure.
• Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed in a timely manner.
• Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations.

Physical Requirements:

• Routine: must be able to lift 50 lbs. without restrictions. Frequent overhead lifting of 40 pounds required
• Continuous: standing, walking, lifting, manual dexterity, reaching, handling, bending
• Frequent: push/pull, bending, ascending and descending stairs and ladders
• Occasional: climbing, squatting, sitting, kneeling

Qualifications

Basic Qualifications:

• High School Diploma or equivalent.
• Must have proficiency with the English language (speaking, reading and writing).
• Minimum of two years supervisory experience in commercial food service or hospitality industry.
• Must possess basic computer skills and have the ability to learn various business applications.
• Must have basic math skills and ability to perform basic fiscal tasks. This includes, but is not limited to cash handling, analyzing digital and analog thermometers and other measuring devices.
• Must be able to follow directions.
• Must be neat in appearance and comply with proper dress code as designated by HUDS.
• Must have proficiency with kitchen tools and equipment without restrictions.
• Must be knowledgeable of food allergies and intolerances.
• Must be able to work independently and as part of a team.
• Must have excellent communication skills.
• Must be able to work cooperatively and respectfully with a diverse set of staff, management and guests.
• Must have strong multi-tasking skills. Must be able to work in a fast-paced diverse environment.
• Must be customer service oriented.

Additional Qualifications and Skills:

• ServSafe certification within one year of employment.
• Previous experience working in a University environment preferred.

Additional Information

• Standard Hours/Schedule: 27 hours per week/Sunday & Monday 11:45am - 8:45pm, Friday & Saturday 6:00am - 12:00pm
• Compensation Range/Rate (including Shift Differential if applicable): 29.07 - 31.08
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Criminal, Drug Testing, Employment, Identity

Other Information:

_ Position description continued:_

• Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests
• Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”.
• Represents HUDS to students, faculty, staff and guests in a positive and professional manner.
• Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation.
• Attends mandatory trainings as assigned.
• Maintains current certifications as required.
• Performs other duties as assigned

_ Emergency ****Status ****Designation: ****_ Essential

Note: This job description may vary or change based on the needs of the business.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

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Work Format Details

This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.