We are looking for a General Manager/Kitchen Manager to oversee all staff and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive.

Responsibilities

Enhancing each customers’ experience with the value of an appealing atmosphere in the restaurant. The General Manager will take responsibility for the following duties on a regular basis:

Ensuring incoming staff complies with company policy

Training staff to follow restaurant procedures

Working with Shift Managers to maintain operational standards and expectations

Reporting to executive management on the health of operations

Maintaining safety and food quality standards

Keeping customers happy and handling complaints

Organizing schedules

Keeping track of employees’ hours and recording payroll data

Reaching out to businesses and households to maximize catering orders

Ordering food, linens, gloves and other supplies while staying within budget limitations

Skills

Proven experience as a General Manager or similar executive role

Experience in planning and budgeting

Knowledge of business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

4+ years of industry customer service experience