Senior Software Engineer
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.
Give back tomorrow by joining us today!
PHEAA's AES team is seeking qualified candidates to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission - creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and the repayment options available to them!
This entry-level position provides outstanding customer service to our borrowers who have student loans owned by the federal government. THIS ROLE OFFERS LONG TERM EMPLOYMENT WITH AN OPPORTUNITY TO WORK REMOTELY UPON SUCCESSFUL COMPLETION OF TRAINING AND A PERFORMANCE REVIEW. We ensure our team members are destined for success by offering a comprehensive training program created by our knowledgeable training staff. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you will have the opportunity to further develop your professional experience and train on processing tasks.
Here, at PHEAA, we value customer commitment, quality, accountability, development, leadership, and diversity.
LOCATION: 1200 North 7th Street, Harrisburg, PA 17102
TRAINING SHIFT: Monday – Friday, 8:00 am – 4:30 pm
LONG TERM SHIFT: Monday - Friday, 12:00 pm – 9:00 pm
SALARY: $16.00/hour (A $1 shift differential will be provided for these 12:00 p.m. – 9:00 p.m. shifts)
PAY INCREASE: Pay will increase to $17.50 after 6 months of continuous employment (includes shift differentials)
ADDITIONAL BENEFITS:
Call Center Representatives have the option of enrolling in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: https://www.pheaa.org/about/careers/index.shtml
JOB RESPONSIBILITIES
Additional Job Requirements:
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PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.
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Required Skills
Required Experience