Job Description

PROJECT COORDINATOR

Hi there! Have you noticed that the restaurant industry is changing?

We’re PAR and our purpose is:

TO DELIVER SOLUTIONS THAT CONNECT PEOPLE TO THE RESTAURANTS, MEALS AND MOMENTS THEY LOVE.

We take that responsibility very seriously.

As a leading provider of restaurant technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team. If you’ve excelled at every job you’ve held but always thought something was missing, please, read on.

PAR invented the FIRST point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. PAR’s solutions are used to serve tens of millions of guests every day in over 120 countries. Our mission is to build the number one restaurant technology company in the world and we’re off to great start. We believe our customers want technology that is open and fast that enables their ability to innovate.

We’re looking for people who are hungry to go beyond the idea of ‘just a job’. PAR’s not for everyone though: We work hard, and we really reward success. We push ourselves and each other to be better every day. We’re ferocious in battle but gentle in spirit. We’re hands-on people. We keep our room clean and make our bed because details matter. We believe it is better to be fast than big, and that being both is best. We believe diversity creates strong systems and communities. We experiment. Sometimes we break things, but we learn quickly. We’re honest and our intentions are good. And we always offer the last slice of dessert to our guests. We’ve got each other’s and our customers’ backs no matter what.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

POSITION DESCRIPTION

The Project Coordinator is responsible for coordinating POS hardware and software implementations for assigned Quick Serve and Fast Casual Restaurants. These implementations events will include customized hardware and software configurations and will require the Project Coordinator work with both internal and external resources. The Project Coordinator will interact with various internal PAR teams and external customers, subcontractors, vendors, and key management to successfully completed defined scopes of work.

The Project Coordinator will act as the single point of contact for clients in the Deployment phase of their Customer Journey. The Project Coordinator receives work orders for customer equipment implementations, makes contact with customers to review configuration and verifies the orders for accuracy, and works with customer to reach consensus on an implementation date, and coordinates implementations by dispatching selected qualified installers. Utilizing PAR’s CRM system, updates shipment and implementation dates to meet the customers' requirements. Manages workflow of all documents and information to allocated departments to ensure timely delivery of requirements in accordance with planned implementation date. Monitors the order to ensure product is available and will ship to meet the scheduled event. Works closely with a variety of contracted third party companies to coordinate all aspects of the POS system implementation.

Qualified candidates for this position are highly organized, detail oriented, adaptable to frequently changing priorities and able to work independently and in multiple team settings. They must have outstanding communication, critical thinking and technical skills, as well as the ability to build cooperative relationships via email and phone.

WHAT WE’RE LOOKING FOR

• Minimum 2-year college degree is preferred, but not required.
• Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment with firm deadlines.
• Excellent client-facing and internal communication skills.
• Excellent organizational skills.
• Ability to execute tasks in a fast-paced environment.
• Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy.
• Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and SharePoint.
• Associates degree in a related field.
• Demonstrated ability to simultaneously manage details and timelines for multiple complex implementations.
• Analytical problem solving and resolution skills.
• Above-average attention to details
• Above-average time management skills

WHY WE NEED YOU

• Represent PAR on customer-facing project meetings.
• Create and distribute implementation status reports internally and externally.
• Serve as single point of contact for client deployment projects, communicating implementations status and issues adequately to all stakeholders, internal and external.
• Schedule implementation events with customers and vendors.
• Coordinate shipment of equipment to arrive on site for scheduled implementation events.
• Maintain a close working relationship with key customer representatives and will be tasked with reporting progress and issues to PAR management, stakeholders and executive sponsors.
• Direct interface with all levels of customer engagement team.
• Direct interface with PAR management and operations departments.
• Maintains constant communication between inter-departmental PAR personnel and customer before, during and after installation.
• Works with all internal PAR departments to facilitate resolution on customer concerns.
• Communicates at multiple levels within PAR and customer organizations.
• Will provide leadership for assigned installations under the guidance of the Manager of Installation Services.
• Requires operating in a matrixed team environment.
• This position is an office role with core office hours of 8:00am – 5:00pm with one hour of flexibility on either the front end of back end these core hours to meet the minimum requirement of an 8-hour workday.

Powered by JazzHR

RySZFzAx7w