Job Description

POSITION DESCRIPTION SUMMARY:

The Business Systems Analyst is responsible for supporting the Business Systems team on the implementation, effectiveness, and enhancements for the key business operating systems used by our Retail and Dining divisions. This role will use data to analyze performance and make recommendations of various business systems and enhancements to those systems. This individual will demonstrate a high level of curiosity and agility to explore and understand the data to identify trends and opportunities to ensure that we remain ahead of the needs of the business. Supporting strategies and work that optimize the business systems and processes for our Dining and Retail teams in support of our B2B and B2C customer-focused goals is a top priority.

RESPONSIBILITIES:

• Works with the Business Systems team to support the identification, design, and implementation of systems and best practices to improve overall efficiency and effectiveness in our Retail and Dining operations
• Develop strong relationships and trust amongst the Business Systems team and other key cross department partners.
• Make data driven recommendations of systems and enhancements.
• Develop and produce regular reporting of performance of various business systems.
• Focused on driving expertise and optimization in the areas of Workforce Management, Point of Sale, and SAP and other operating systems impacting the platform operations.
• Help to identify business process improvements and adoption of new business systems to maximize the benefits of new investments.
• Maintain the focus of financial goals and timelines for all system development efforts.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• BS/BA degree in related discipline required
• At least 5-7 years of relevant experience in the retail or F&B business, preferably within the travel retail space
• Prior Industrial engineering professional experience preferred
• Strong working knowledge of key operating systems to include SAP, WFM (Blue Yonder Preferred), POS (TCPOS preferred), Excel, Power BI
• Excellent communication skills, both verbal and written
• Ability to collaborate across cross functional teams of corporate and field resources

POSITION QUALIFICATIONS:

• Strong business and financial acumen; with a keen ability to analyze KPIs and other metrics to determine areas of opportunity
• Well-developed analytical and problem-solving skills, with a willingness to get into the details of complex problems and drive creative solutions
• Superior organizational, interpersonal, and collaborative skills to work effectively with internal and external teams
• Strong creative thinking skills with the ability to work in an ambiguous environment
• Ability to travel with limited notice and support a 24/7 business
• Applicants will be required, as permitted by applicable law, to provide evidence of full vaccination against COVID-19 by date of hire, with exceptions only as required by law.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

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Company Description

Who We Are Brands. People. Innovation. The North American division of Lagardère Travel Retail. Paradies Lagardère brings 70 years of experience in pioneering trends, developing innovative shopping and dining options, and delivering engaging experiences for airport travelers across North America. With a retail and dining presence of 850 stores and 170 restaurants and bars in more than 100 airports, Paradies Lagardère is among the travel industry’s best in creating memorable and positive customer experiences for today’s travelers. We provide our airport, brand and supplier partners: Highly-engaged associates, prepared by our industry-leading training programs and laser-focused on delivering excellence and first-class customer service. And our recognition programs for our associates are unparalleled. A rapidly-expanding brand portfolio with local, national and international favorites, including TripAdvisor®, Brooks Brothers, NBC’s Today, P.F. Chang’s, and Chick-fil-A. We also partner with celebrity chefs such as Cat Cora and Michael Symon. From our partnership with Grab, which allows travelers to use an app to pre-order meals within airport restaurants, to the touchscreens in our TripAdvisor stores that captures the information and technology of the world’s largest travel website, we use innovation to deliver the ultimate customer experience. Paradies Lagardère also provides superior design, and award-winning store and restaurant operations and management.