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Community Outreach Enrollment Associate

Paragon, Inc.

Community Outreach Enrollment Associate

Oakland, CA
Full Time
Paid
  • Responsibilities

    Job Description

    At PARAGON INC., We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Community Outreach Enrollment Associate plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Community Outreach Enrollment Associate, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll.  If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with PARAGON INC. is for you!

     

    RESPONSIBILITY AS A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE: 

    • Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program

    • Maintain high-levels of confidentiality with sensitive client information 

    • Act as the primary point of contact responsible for handling all enrollment appointments

    • Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 

    • Empathize and deescalate consumer concerns with sincerity, understanding, and care

    • Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

     

    QUALIFICATIONS AS A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE: 

    • 1-2 years of experience in Consulting, Customer Service, Benefit Enrollment, Member Services, or sales preferred

    • Degree in Communications, Psychology, Marketing, Business Management or related fields 

    • Ability to maintain a positive attitude, even in times of stress

    • Agile thinker and decision-maker

    • Impeccable professionalism and communication with clients, management, and fellow staff 

    • Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors

     

     

    PERKS OF A COMMUNITY OUTREACH ENROLLMENT ASSOCIATE: 

    • Community involvement and the ability to make a difference 

    • Competitive compensation, bonuses, and incentives 

    • Team building activities 

    • Traveling opportunities for top performers 

    • Holiday closings

    Company Description

    With years of experience, our staff has the capabilities and expertise to take your business to the next level. At Paragon Inc., we combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.