WHO WE ARE: Parakeeto helps digital, creative, and professional services agencies run more profitably through consulting and software. Our small distributed team serves agencies from all over the world, primarily in North America, looking for help getting better insights into their operations and profitability. THE ROLE: We're looking for an Agency Operations Consultant, with a head for numbers and data, to partner with our clients (the agencies) and help them identify, measure, and improve the right metrics. If you've been on the senior leadership team at an agency and have been accountable to operations and/or project management - this role could be perfect for you.

WHAT YOU'LL LEARN:

You'll learn about our proprietary systems for installing scalable agency operations & reporting systems, enabling you to help the agencies gain unprecedented visibility into their business. This role is a balance of individual work within a highly collaborative team. You will be working directly with agencies to create a clear strategy and roadmap for improving their level of insight into critical business metrics. You'll also help agencies implement systems to allow them to track these metrics more accurately and frequently, as well as consult with them on interpreting and acting on those metrics to drive process improvement and business growth. WHAT YOU'LL DO:

With the help of an account/project manager and a data analyst & CPA - you'll start by auditing the agency's current performance and benchmarking them across a series of critical KPIs, comparing their current performance to their capacity. You'll also set forth recommendations on how the agency can improve those KPIs and reach their full potential.

Note: We'll train you on how to run an agency audit, and equip you with the tools to do so.

Once the agency has been audited, you and your team will help the agency design and install an estimation and KPI reporting system so they can get insights into their critical KPI's on a Bi-Weekly or monthly basis as part of an ongoing engagement.

Once the reporting system is up and running, you'll help advise them on how to interpret and act on the insights provided by their reporting system during regular bi-weekly or monthly meetings.

LOCATION & HOURS:

This job is location-independent and can be done from anywhere in the world. The only requirement is that applicants should be able to arrange their work schedule to overlap for 4-5 hours per day with Atlantic Standard Time Business hours (9:00 AM - 5:00 PM Atlantic, Monday to Friday) in order to meet with the agencies and meet with our client's team.

TASKS AND DELIVERABLES:

• Collaborating with an account/project manager and a data analyst to deliver results to clients and meet project deadlines
• Working directly with clients/meeting with clients
• Analyzing business performance through financial statements and operations metrics
• Helping design & document processes and workflows
• Designing reporting systems, dashboards, and data schemas
• Helping onboard new clients and facilitate agency audits
• Reviewing reports & data to ensure it is accurate and properly structured
• Helping advise clients on the procurement and deployment of new operations systems (time-tracking, project management, reporting & financial systems)
• Working closely with client teams to understand requirements, processes, and workflows.
• Meeting with clients to review reports and dashboards and advise them on actionable steps to improve performance
• Proactively talking with customers to ensure that they get the most value out of our service.
• Helping the client improve their service offerings and internal processes

REQUIRED EXPERIENCE:

• Professional experience in a leadership position managing Operations, Delivery, or Project Management at an agency, professional services, or consulting firm

AND/OR Experience as an owner or managing director of an agency, professional services firm, or consulting firm.

• Excellent communication skills both written and verbal, a great listener.
• Experience designing/creating reporting systems and dashboards

BONUS / NICE TO HAVES:

• Experience deploying software in an organization and leading change management.
• Experience working directly with clients.
• Nerd-level competency with google sheets.
• Finance experience
• Data Science / Data Analytics experience

HOW TO APPLY:

If you'd like to apply for this role, please fill out the application and include a link to a 1 min video in your cover letter explaining why you're interested!