Job Description

Job Description

TRAKAmerica is a national accounts receivable management and outsourcing provider for many of the largest financial institutions in the country. We currently have two immediate openings for a Paralegal t hat will join our existing dynamic legal claims team which manages the processes associated with reporting and investigating lawsuits, counterclaims, and regulatory inquiries, and also provide other support in legal operations of the Company. This position will fill a role critical to our continued growth in Bonita Springs, Florida. This position is classified as non-exempt under the FLSA and will be entitled to earn overtime for any hours worked in excess of 40 hours in a given work week.

POSITION SUMMARY :

The Legal Claims group is part of the company’s Legal Department and serves as the primary interaction point for the Company's nationwide network of law firms and collection agencies and its clients and is responsible for receiving inbound claims through an automatic intake process, processing, investigating and resolving the claims, responding to and ensuring the next steps are performed to resolve the claims, including interacting with the network and clients through resolution.

The position will require strong research skills, the ability to ask clarifying questions to ensure a thorough understanding of the circumstances giving rise to the claim, including available resolution strategies and the capability to clearly communicate the information gathered and suggested path to resolution. The successful candidate will be expected to possess intellectual curiosity, exercise independent judgment and initiative to maintain strict timelines, thrive under pressure, work independently, and think critically through the requisite steps to meet and exceed agreed turnaround times.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES :

• Manage assigned cases to resolution
• Liaise with members of the Legal Department, network and clients
• Effectively track and manage deadlines
• Host and direct telephone conferences
• Alert management to escalated allegations or demands
• Various other items as assigned by management

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to: walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk; and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

JOB COMPETENCIES:

• Ability to collect and analyze relevant data, legal documents and case law to provide summaries and analysis
• Prior experience managing tasks in a process-oriented environment
• Ability to develop a strong understanding of client defined processes and data flow requirements
• Exceptional attention to details, problem assessment, sound judgment, problem solving and critical thinking skills
• Developed organizational skills and ability to manage multiple tasks
• Ability to recognize urgent matters and escalate when necessary
• Excellent oral and written communication skills
• Strong interpersonal, organizational, planning and decision-making skills
• Strong computer skills using Windows 7, Microsoft Office 2016, Excel, Outlook, and Word. PowerPoint skills are a plus.

QUALIFICATIONS REQUIRED:

• An associate's or bachelor's degree in legal studies or a related field, or a minimum of three years' proven experience as a legal assistant or paralegal

Other Preferred Skills/Experience:

• Prior paralegal/litigation experience preferred

TRAKAmerica is an Equal Opportunity Employer. Our company __ offers: a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including, criminal background check, credit check and drug testing (to the extent permitted and in accordance with applicable law).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and other financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for the recovery of consumer receivables. TRAK’s national network of law firms and collection agencies recovers hundreds of millions in charged-off receivables on behalf of its financial institution clients annually. The Company’s legal-focused strategy generates an industry-leading return on investment versus all other recovery methods.

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and other financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for the recovery of consumer receivables. TRAK’s national network of law firms and collection agencies recovers hundreds of millions in charged-off receivables on behalf of its financial institution clients annually. The Company’s legal-focused strategy generates an industry-leading return on investment versus all other recovery methods.