Job Description

Call Center Specialist

Paramount is actively seeking Customer Service/Call Center Specialists! If you are looking for an entry level opportunity to get your foot in the door with a great firm - CONTINUE READING!! :)

CALL CENTER SPECIALIST JOB RESPONSIBILITIES AND DUTIES:

• Answer approximately 75-100 incoming calls per day
• Answer incoming calls for collections and payment arrangements
• Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
• Strong “soft skills,” multi-tasking and ability to problem solve are essential in this role
• Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics

CALL CENTER SPECIALIST JOB REQUIREMENTS:

• Must meet background, drug screen and employment verification
• Ability to type a minimum of 30 wpm.
• Must have High School Diploma/GED or similar
• Minimum of 6 months of verifiable experience in a call center

PARAMOUNT EXCLUSIVES & ADVANTAGES: #POWEREDBYPARAMOUNT

• Paid Time Off (PTO) – Earn Day 1 Of Training!

• Medical and Dental Benefits!

• Referral Bonuses!

• Talent Engagement – Swag Bags, New Hire Welcome Breakfast, Day 1 Prize Raffles, Graduation Lunches, Performance Incentives, Talent Feedback Surveys and much more!!

PARAMOUNT AGENCY PROFILE

Locally headquartered in Atlanta, GA since 1998, Paramount Staffing is Best Places to Work/Best in Staffing award winning company that specializes in the placement of mid-to-senior level administrative and clerical professionals within the corporate, legal and medical fields. We identify the best matches for direct hire, high volume temporary and contract-to-hire.

Company Description

Paramount is committed to bringing relationships to the forefront of the staffing and recruiting industry. We proudly partner with businesses of all sizes to enhance their workplace and expand their reach. Honored as a Best Places to Work/ Best in Staffing company, we dedicate our business to helping you succeed. Specializing in the legal, corporate, contact center, medical and sales industries, Paramount believes that clear communication is the key to supporting both our clients and our candidates. Over our 21-year history we have cultivated a mindset of seeing beyond the resume and into how the roles we take affect our lives and inspire how we live. We are passionate about creating teams and work environments that help people love what they do and to produce their best work. We’ve lived this philosophy from the inside out and are proud to be recognized as Atlanta’s Best Places to Work and certified as a Great Place to Work! Whether you’re looking for temporary or permanent positions, we want to help match you with the best. From the first call to the first day and beyond, for success in business, who you hire is Paramount.