Monitor sites for negative feedback and proactively reach out to customers to help improve their experience
Assisting customers with purchases, product information, and returns.
Handle customer inquiries both by telephone, email, online chat, online Q&A and any other relevant means of communication with our customers.
Answer inquires through full understanding and clarity of customer needs by researching, locating, and providing appropriate information and service.
Fulfill customer orders by processing digital order demand requests, correctly picking/pulling/ordering product from inventory for shipment.
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions.
Handle product recalls.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records,compile reports on overall customer satisfaction.
SKILLS REQUIRED:
Communicate effectively and professionally with all associates and customers.
Ability to learn and retail necessary knowledge related to processing information via multiple inventory, POS, and fulfillment operating systems.
Ability to provide written communication in an accurate and complete manner in addition to execute basic mathematical skills related to completing customer order transactions.
Ability to work varied hours/days as business dictates.
Proficiency with Microsoft Excel.
Aftermarket automotive accessories experience preferred but not required.