Job Description

Must have your own computer equipment

Handles complete cases of customer service inquiries and problems associated with the servicing of the company's consumer services client base. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up. Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible. Cultivates and maintains ongoing customer and client relationships. May provide Customer support and information on Bluetooth, UVO and Navigation systems. AGENTS (SOON TO BE YOU!) THAT EXCEL IN THIS ROLE POSSESS:

1. Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
2. Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
3. Excellent oral and written communication skills.
4. Collaborates with peers, supervisors, and management to achieve corporate and client goals.
5. Able to adapt to a changing work environment

DETAILS ABOUT YOUR TRAINING: Your attendance is critical to your success and as such is a requirement for the duration of training and performance will be continually assessed throughout. Paid training will be held Monday - Friday with times varied by class. Please make sure you can commit to the full training schedule prior to joining. DETAILS ABOUT YOUR WORK SCHEDULE:

Mornings, mid-days, and evening shifts with weekends off may be available

Full Time = 40 hours per week

$15

TO ENSURE YOUR SUCCESS THERE ARE A FEW KEY REQUIREMENTS:

1. This role is Remote/Onsite-Remote or potentially onsite if the candidate resides in Clarksville, TN.
2. To be considered to work fully remote, you need to reside in the state of Arizona, Florida, New Mexico, Tennessee, Texas or Virginia
3. Have an Associate's degree or equivalent work experience and be 18 years of age or older
4. 0 - 1 year related experience. Customer service experience, contact center environment preferred. Automotive industry experience preferred is an asset but not required as we are exceptional at training talented individuals
5. Minimum 45 wpm typing skills with accuracy and proficiency in MS Word.
6. Submit a completed application on the computer that you will be using.

ASSESSMENTS & APPLICATION

• A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application
• Complete a Harver skills
• Complete a systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements

REQUIREMENTS EDUCATION: Associate's degree or equivalent work experience. EXPERIENCE: 0 - 1 year related experience.

Customer service experience, contact center environment preferred. Automotive industry experience preferred.

SKILLS: Utilizes empathy, listening skills, and a professional, courteous and helpful attitude to focus on providing quality customer service. Possesses the problem-solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. Excellent oral and written communication skills. Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge. WORKING RELATIONSHIPS: Interfaces with multiple levels within the organization. Communicates with associates, customers and client representatives in a professional manner. Effectively teams with peers, supervisors, and management to achieve corporate and client goals. ADDITIONAL REQUIREMENTS: Minimum 45 wpm typing skills with accuracy and proficiency in MS Word.

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