Job Description

NEW JOB ALERT!!

JOB TITLE:

REMOTE CUSTOMER SOLUTION AGENT/ CUSTOMER EXPERIENCE SPECIALIST

MUST HAVE CURRENT CALL CENTER EXPERIENCE

PAY RATE: $15.00

• Incentives for performance after training

TRAINING HOURS: 8am – 5pm EST for 3 weeks

HOURS OF OPERATIONS 7am - 7pm EST

1. Your schedule will be BETWEEN the hours of operation
2. DO NOT GET USED TO TRAINING SCHEDULE HOURS - NO ONE WORKS 8am-5pm M-F EST

JOB DESCRIPTION

• Take incoming customer calls and provide accurate, satisfactory answers to their queries and concerns. Upsell new products.
• Manage the customers’ accounts; including set up the new account, utility billing, adjustments, finalizing account and any additional billing required.
• Record the details of every call as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information.
• Making payment arrangement
• Answering general customer service questions
• Processing payments
• Stop service
• Start service

Duke is expected to take around 7 calls per hour. That would be about 56 calls per day, 280 calls per week, and 1,120 calls per month. On the majority of the calls, Duke employees should be offering additional products, which Duke refers to as sales. An employee is expected to make 6 sales per month. They will also make commission on their sales.

REQUIREMENTS

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems

WORKPLACE PERKS

• Giveaways
• Perfect attendance awards
• Pay Incentives
• Contact to Hire
• Paid training
• Biweekly Pay on Fridays

#CORP