Job Description

TRAINING: $15/hr

PAY AFTER TRAINING: $15/hr

• Incentives for performance after training

TRAINING HOURS: 8am – 5pm EST for 5 weeks

HOURS OF OPERATIONS 7am - 7pm EST

1. Your schedule will be BETWEEN the hours of operation 
2. You shift will NOT be the full 12 hours. Your shift will fall INBETWEEN those hours. 
3. DO NOT GET USED TO TRAINING SCHEDULE HOURS. NO ONE WORKS 8am-5pm M-F

JOB DESCRIPTION 

• Take incoming customer calls and provide accurate, satisfactory answers to their queries and concerns. Upsell new products.
• Manage the customers’ accounts; including set up the new account, utility billing, adjustments, finalizing account and any additional billing required. 
• Record the details of every call as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information. 
•  Making payment arrangement
•  Answering general customer service questions
•  Processing payments
•  Start & Stop Service

REQUIREMENTS 

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems

WORKPLACE PERKS

• Giveaways 
• Perfect attendance awards 
• Pay Incentives 
• Contact to Hire 
• Paid training 
• Biweekly Pay on Fridays

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