Job Description

NEW JOB ALERT!!!!

Atlantic Electric Company

Provides electric service to 547,000 customers in southern New Jersey.

Job Title:

REMOTE Customer Solution Agent/ Customer Experience Specialist

Must have Current Call Center Experience

MUST BE IN THE ATL AREA 

Temp to Perm

STARTS: 7/18

PAY RATE $15.00

Training Length/Hours:

M-F 8am-5pm EST (hours may change based on trainer preference/8-5 is standard)

5 weeks virtual training (2 weeks nesting)  

Hours of Operation: 

M-F 7am-7pm EST (flexibility is crucial as you may be required to work overnight and/or weekends.)

Your schedule will be BETWEEN the hours of operation 

Job Description:

•          Answering high-volume inbound calls regarding the following:

•          Billing inquiries

•          Disconnect/Reconnect

•          Payment arrangements

•          Budget Billings

•          Make payments

•          Process trouble and outage orders

•          Move In/Out Service

•          Online accounts

•          Offering excellent customer service

•          Patience, soft skills – de-escalation, computer skills (must be able to navigate through multiple screens and speak at the same time)

•          Challenge – must be able to take aggressive calls and not react negatively

Requirements 

•          1-2 years of call center experience

•          Great attendance 

•          Computer navigation skills (must be able to type an average 35-40 WPM)

•          Multi-tasking skills (answering phones, entering information into the system using dual monitors)

•          Great communications skills

•          Camera etiquette - cameras are required to be on during training from start to end

•          Open to working overtime

•          In the event a major storm impacts service territory - will be required to work OT

•          Adhere to 20min breaks and 1 hour lunch

Workplace perks

•          Giveaways 

•          Perfect attendance awards 

•          Pay Incentives 

•          Contact to Hire 

•          Paid training 

•          Biweekly Pay on Fridays

Equipment: Provided 

•          Two monitors

•          Desktop computer

•          Headset/Keyboard/Mouse

•          Cords

•          Webcam

Webcam Expectations: Everyone must be on camera during the 6 weeks of training

PLEASE CLICK THE LINK BELOW TO COMPLETE THE QUESTIONNAIRE FOR THE ABOVE JOB POSITION

HTTPS://FORMS.GLE/8TS3AR9WSF6AIMXB7

 Thank you,

SALENA SMITH    Manager of Recruitment | Paramount

P: 404.760.4816    E: ssmith@hireparamount.com 

3575 Piedmont Rd. NE    Bldg. 15, Ste. 900, Atl, GA 30305

hireparamount.com

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