Job Description

CUSTOMER SUPPORT REPRESENTATIVE

Do you enjoy puzzles? Do you like problem solving? Do you find it rewarding to help others through challenging or urgent situations? Are you able to juggle multiple priorities? If any of these things sound like they’re right up your alley, this could be the position you’ve been looking for! We’re looking for a Customer Support Representative who can support our exciting and ever-growing portfolio of products.

JOB SUMMARY: We are looking for a Customer Support Representative with support responsibilities in the following areas: Technical product support, billing and accounts receivable, and general administrative.

TECHNICAL PRODUCT SUPPORT The product support function of this position requires technical support and trouble-shooting skills sufficient to understand and problem solve with customers over the phone or over email regarding product software and data issues/questions. Tasks include:

• Receiving and responding to technical support inquiries via phone and email from existing customers relevant to all product lines.
• Making outbound follow-up technical assistance phone calls and emails as necessary.
• Providing excellent customer service for all areas of responsibility.
• The ability to learn our proprietary software and the complex property data.

BILLING SUPPORT The billing portion of this position requires a basic understanding of accounts receivable, general customer account management, and billing functions. Tasks include:

• Answering and responding to billing inquiries from existing customers relevant to all product lines.
• Monitoring daily automated account billing, generating invoices, posting incoming payments, maintaining records of account activity, and contacting customers on billing matters as needed.
• Creating new customer accounts and processing new orders from the sales team

GENERAL ADMINISTRATIVE SUPPORT This position also requires general office skills. This includes answering inbound phone calls and routing them to appropriate personnel, mailing as required, and monitoring and ordering office supplies and other general office duties as assigned.

OTHER REQUIREMENTS INCLUDE:

• Must have at least 2 years of customer support experience.
• Must have excellent communication and computer skills.
• Must be willing to work 8:00am to 5:00pm, Monday through Friday

BENEFITS INCLUDE:

• A hybrid work schedule that requires two days working in our office with the Folsom staff and three days working remotely.
• Health and Dental Insurance
• Paid Holidays
• Vacation and Sick Leave
• Retirement Plan
• Participation in our ‘Customers Pay Me’ (CPM) bonus program

A LITTLE ABOUT US: We are a family-owned business that specializes in providing property information to a wide range of businesses throughout California. For a variety of industries throughout the state – from federal and state agencies, attorneys, engineers and surveyors and fire districts to law enforcement agencies – ParcelQuest property data is a critical component that helps them perform the data analysis component of their jobs. Whether it be large federal and state agencies who need to send communications to specific owners of land, or investors searching for their next big opportunity, to beekeepers wanting to find land to lease for their beehives, we’re proud to know that thousands of people interface with ParcelQuest every day.

ParcelQuest stands apart from its competitors in that we receive our data everyday directly from the best source – the California County Assessors. The accuracy and consistency of our information gives our clients access to better ownership information, property characteristics, recent sales transactions, recorded documents and property tax data. We even have our own in-house cadastral mapping staff that draws and maintains our GIS parcel layer. We’re so good at what we do that many of the county assessor offices use our staff to maintain their own parcel layer! We currently market our products and services through our website at www.ParcelQuest.com and www.ParcelQuestAppraise.com.

WHY WORK AT PARCELQUEST?: Our team ranges from of professionals with decades of business experience to newcomers with great ideas and energy. Each of us work closely together to make ParcelQuest a world-class data company and a great place to develop a career. Everybody who works at ParcelQuest is responsible for placing customer service above all other priorities. It’s just one of the things that make us unique. Our customers love that they can pick up the phone and talk to a live human being who’ll drop everything to solve their business related challenge. As you can probably guess, we’re also an extremely humble company. On any given day, you may find our President walking the company dog or our Senior Sales Director cleaning out the fridge. We can’t wait to make you a part of the team!

Company Description

About ParcelQuest Since 1995, ParcelQuest has been working directly with California County Assessors and their staff to provide daily updated property data, ownership information, parcel maps, recorded documents and property tax data online to a wide variety of clients throughout the state. ParcelQuest also provides GIS files and data sets that are continually standardized and updated to reflect the latest parcel boundaries and assessor information, including ownership, assessments, sales and property characteristics. ParcelQuest currently markets its products and services at www.ParcelQuest.com and www.ParcelQuestAppraise.com.