Job Description

Tutorial: The Need to Know... * You'll work from home but you must CURRENTLY live in Washington State * This role starts as a Tier 1 Bilingual Portuguese Customer Service Representative at $22.00/hour but is intended for eventual uptraining and promotion into CS3 (Tier 3) once eligible based on individual performance and business need. Once uptrained to CS3, the pay rate increases $3.00/hour Level 1: The Quest for the Best Prepare to be a-Mew-sed because we're here to Raichu the most enticing job description you'll read today! Parker Staffing is hiring Customer Service Representatives for the win. Do you Bayleaf in fate? Ditto! Bilingual Portuguese speaking Customer Service Representative needed for Nintendo in Redmond, WA Pay Rate: Starting at $22.00/hour Location: Remote - MUST currently reside within Washington State Employment Type: Long-term Contract Schedule: Hours of operations are 6:00am - 7:00pm, seven days a week, must be available to work any full time (32-40 hours per week) schedule within these business hours (more details below) Level 2: Expectations * Providing outstanding technical assistance to consumers through live troubleshooting * Answering consumer questions about the online features of their Nintendo game systems * Aiding consumers (both adults and children) with setting up and/or using a wireless network and account services with their Nintendo gaming system(s) * Gathering and documenting consumer feedback * Accurately and efficiently documenting consumer contact interactions and routing escalations to correct teams for follow-up resolution Level 3: Legendary Skills * At least 6 months to a year of experience in a call center environment * Active Switch owner and player * 1+ year(s) of successful experience working with multiple applications and programs at once to resolve inquiries * Fluent in both Portuguese and English required Level Up+ Benefits & Perks * Paid Sick/Safe Time * Incentive bonus equal to one week of pay (based on meeting specific criteria) * Medical benefits with multiple plan options * Shared employee discount on Nintendo Store products (including your favorite games and systems!) * Supportive environment for career growth including advancement opportunities *Note that benefits and perks eligibility (including required tenure) may vary by role ==> Boss Level: The Ultimate Battle <== 3...2...1...GO! The Consumer Service Department is open from 6:00 am to 7:00 pm, seven days a week. To be considered, candidates must be available to work any full time (32-40 hours per week) schedule within these business hours. The exact schedule may vary each week with shifts including the morning (starting at 6am), the weekend (Saturday/Sunday), and closing (ending at 7pm), so candidates must be able to accommodate a fluctuating schedule. Successful candidates will be subject to a pre-employment drug test that does not include marijuana and a background check Can't forget the end credits... Parker @ Nintendo associates are typically required to take a consecutive eight-week break in service after 48 consecutive weeks on the job before they are eligible to return for another 48-week period Employment will be subject to Parker Staffing Services, LLC policies and procedures as adopted, and may be revised or deleted from time to time. Parker also retains discretion to modify benefits. Company Description Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, Healthcare, and Human Resources job opportunities across the US. Parker Staffing has served as the staffing agency of choice for thousands for over four decades and has been named as a Best Place to Work by the Puget Sound Business Journal for over ten years in a row. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, Healthcare, and Human Resources job opportunities across the US. Parker Staffing has served as the staffing agency of choice for thousands for over four decades and has been named as a Best Place to Work by the Puget Sound Business Journal for over ten years in a row. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!\r\n\r\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.