Job Description

DATA ENTRY SPECIALIST AT NINTENDO IN REDMOND JOB ID: 20128 PAY RATE: $17.00 PER HOUR LOCATION: REMOTE, WA MUST CURRENTLY LIVE WITHIN WASHINGTON STATE. NO RELOCATION IS OFFERED. EMPLOYMENT TYPE: LONG-TERM CONTRACT

You ready to become a legend in this precinct, we mean, Fraud Department?! As the new Detective Pikachu around here, we will rely on you to conduct efficient chargeback analysis reviews to spot discrepancies and establish unauthorized purchases.

Let's evolve your love for video gaming into a career right where it all started. Heck, you could be the new Detective Raichu! No, not a thing? Okay well, anyway, Parker Staffing is hiring DATA ENTRY SPECIALISTS to protect its consumers so they can continue to enjoy the Nintendo products!

WHAT WOULD MAKE YOU AN IDEAL CANDIDATE?

We're looking for candidates with strong attention to detail and the ability to efficiently interpret in-game text files. You will be the translation subject matter expert, leading by example through mentoring associate text specialists and communication of critical feedback to the developers in a way that sparks collaboration.

WHAT ARE MY CORE DUTIES/EXPECTATIONS IN THIS ROLE?

• Process downloadable content and repair-related service requests from various channels
• Follows and executes the resolution processes established by the department to resolve consumer incidents
• Interacts with internal departments/subcontractors to resolve repair issues
• Interacts with shipping companies to research and resolve shipping problems
• Adheres to company privacy policy and ensures compliance of Children’s Online Privacy Protection Act (COPPA)
• Holds key areas of responsibility in Repair, Part, and Digital Content problem solving
• Some outbound calls (approx. 5% of total workload)
• Other duties as assigned

BENEFITS & PERKS

• Paid Sick/Safe Time
• Holiday pay
• Tenure bonus
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Shared employee discount on Nintendo Store products

WHAT KNOWLEDGE AND SKILLS ARE REQUIRED?

• Ability to demonstrate strong judgment and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently with a sense of urgency to complete tasks on hand
• Ability to multi-task effectively and find quickly, proactively find available queue work
• Exceptional attention to detail
• Ability to quickly learn and execute new processes and consistently take feedback
• Ability to meet time sensitive deadlines
• A commitment and a passion to satisfy customer needs.
• The ability to learn and apply technical concepts.
• The ability to listen actively to consumer’s concerns and seek clarification when necessary.
• Experience setting up and managing repair and/or shipping orders preferred
• Experienced troubleshooting digital/downloadable content preferred

WHAT OTHER REQUIREMENTS SHOULD I MEET TO BE CONSIDERED?

The Consumer Service Department is open from 6:00 am to 7:00 pm, seven days a week. To be considered, candidates must be available to work any full time (32-40 hours per week) schedule within these business hours. The exact schedule may vary each week with shifts including the morning (starting at 6am), the weekend (Saturday/Sunday), and closing (ending at 7pm), so candidates must be able to accommodate a fluctuating schedule.

In addition, candidates must be able to work the day after Thanksgiving and December 26th-31st, along with a willingness to work extra hours around all holidays, if needed.

SUCCESSFUL CANDIDATES WILL BE SUBJECT TO A PRE-EMPLOYMENT DRUG TEST AND BACKGROUND AND/OR REFERENCE CHECK.

Nintendo associates are typically required to take a consecutive eight-week break in service after 48 consecutive weeks on the job before they are eligible to return for another 48-week period.

Employment will be subject to Parker Staffing Services, LLC policies and procedures as adopted, and may be revised or deleted from time to time. Parker also retains discretion to modify benefits.

Company Description

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.