IT Manager

Our client is a dynamic, mid-sized Firm located in San Francisco. A high-rated firm with great nearby attractions, a fantastic work environment, and an all-around inclusive team.

Company Information:

• Founded in 1954, our client has been one of the largest growing astute firms ranking number 11 in the Nation.
• Our client is headquartered in the heart of San Francisco's financial district.
• Our client handles cases from real estate, litigation, technology, communications, securities, employment, nonprofit and estate planning, civil rights, education, & other pressing needs in our community.
• The team consists of a little less than 200 people.
• Annual sales are over 24 million dollars

We Value and Appreciate Our Employees:

• Competitive pay
• wellness package
• generous benefits
• profit-sharing plan
• PTO
• A platform for growth and development

Your Role with the Company:

The IT Manager is responsible for the management of end-user applications, maintaining support for a positive user experience, managing the IT Support team and outsourced vendor relationships, and managing technology application projects. This role will design and manage helpdesk handling and escalation policies and procedures. In consultation with the Director of IT, establish and maintain IT Support service level agreements to establish issue resolution expectations and timeframes. Work with IT managers and staff, and coordinate software fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Participate in industry associations and writings to identify emerging products and trends that may prove valuable to IT Support and/or end users. Collaborate across departments to identify and procure applications valuable to IT Support and to end users generally. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Manage projects related to end-user support using industry-standard Project Management practices (such as those from the Project Management Professionals Association). Monitor and test fixtures to ensure problems have been adequately resolved. Work with the Firm’s training resources on the development and dissemination of help sheets, usage guides, and FAQ lists for end users.

Community Information:

Our client is conveniently located next to Dwight D. Eisenhower Highway allowing for easy access in and out of San Francisco's financial district. There is a magnificent view of the Golden Gate bridge as well as local food vendors in the surrounding area. The building itself is breathtaking in its modern form of granite walls and floors; a simplistic yet astounding sight to be a part of. 

Background Profile:

• Must have a Law Firm tech background.
• BA/BS degree in computer science or 5+ years of equivalent experience.
• Expertise in Windows Client Operating System, Microsoft Office Suite, PDF editing software (e.g., Adobe Acrobat), Legal macro suites (e.g., Crowther), EMS (help desk tracking software), Redlining Software (e.g., Workshare Compare), Document Management System software (e.g., NetDocuments), and System, Process and Software Certifications preferred.
• Across the Firm as a whole, create an environment for the IT Support team that projects confidence in timely, effective, and respectful resolution of end-user issues.
• Manage end-user applications software, including selection, administration, maintenance, testing, and troubleshooting.
• Oversee the installation, configuration, maintenance, and troubleshooting of newly-acquired end-user desktops and associated application software. Acquire and support macros based on user requests and observed needs.
• Office environment + the ability to work from home.

If you are qualified please reply to this request immediately with your resume. Our client is eager to fill this role due to the amount of new business and projects.

You can apply directly to the posted job or you can send your resume to careers@parkerbeth.com

About ParkerBeth Search Partners

With over 20 years of experience in the recruitment industry, ParkerBeth is the right choice when it comes to professional placement career opportunities. Our goal is to connect talented job seekers and amazing companies!

ParkerBeth Search Partners is an equal opportunity employer. It is the policy of parkerBeth Search Partners to ensure equal employment opportunity without discrimination or harassment on the basis of race color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law

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