The Parker Store Representative is responsible for providing effective customer service to internal and external customers by using in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. Responsibilities: • • Provide timely and accurate information regarding customer order status and product knowledge requests. • Process customer orders, changes, and returns according to established department policies and procedures. • Work with the accounting department to resolve disputed credit items. • Provide feedback to the company regarding service failures or customer concerns. • Partner with the sales team to meet and exceed customer service expectations. • Uphold Hyspeco safety and personnel policies. • Uphold ISO 9001:2015 requirements as defined in Hyspeco quality procedures and processes. Qualifications: Customer/client focus. Problem-solving and analytical skills. Time management skills. Strong communication skills. Teamwork orientation. Technical capacity. Customer service experience. Computer proficiency. Education and Experience: Customer service experience and computer experience are required. Two years of customer service and sales experience and warehouse experience are preferred. Compensation: $55,000

• Provide timely and accurate information regarding customer order status and product knowledge requests.  • Process customer orders, changes, and returns according to established department policies and procedures.  • Work with the accounting department to resolve disputed credit items.  • Provide feedback to the company regarding service failures or customer concerns.  • Partner with the sales team to meet and exceed customer service expectations.  • Uphold Hyspeco safety and personnel policies.  • Uphold ISO 9001:2015 requirements as defined in Hyspeco quality procedures and processes.