Client Concierge

Parmele Law Firm, P.C.

Client Concierge

Joplin, MO +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Wellness resources

    Employment Type: Full-Time

    Why Work Here?

    "We are passionate about our jobs knowing that we are making a positive difference everyday”

    Parmele Law Firm is seeking full-time SSA Operations Representative to join our team! Below is more information about the requirements, qualifications and job descriptions associated with this job opening.

    Are you passionate about helping people?

    Can you imagine going to work every day knowing that you're making a positive difference?

    We are looking for up-and-coming employees to help us grow. When our clients call us for help, they're often going through an emotionally difficult period. Our SSA Operations Representatives provide our clients the ultimate telephone experience and take care of the behind the scenes work as well. It requires the right combination of telephone skills, administration skills, empathy, and ability to ask the right questions.

    If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to each of our client's cases.

    Responsibilities:

    Assist as liaison between Social Security Administration and client

    Resolve client inquiries

    Solicit and document information from clients to further support their case

    Track deadlines and prepare correspondence

    General administrative duties as required

    Other duties as reasonably required in pursuit of Firm and client interests

    Qualifications:

    Ability to work independently and manage multiple projects

    Previous experience in customer service

    Ability to build rapport with clients

    Deadline and detail-oriented

    Highly motivated team player

    A high degree of organization

    Ability to maintain composure when under pressure

    About Parmele Law Firm: At Parmele Law Firm, we use our knowledge of disability law, along with our compassionate hearts, to zealously advocate for our clients and inspire hope in our community. We are a growing law firm with offices throughout Missouri, Kansas, Illinois, Oklahoma, and Arkansas and a leader in our field.

    Flexible work from home options available.

  • Locations
    Joplin, MO • Springfield, MO