To be considered please fill out the Application in the next stepDepartment:Patient Access

Schedule/Status:

Varies; Full Time

Standard Hours/Week:

40

General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Scheduler is responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls and making outbound calls.

Key Responsibilities:

Answer incoming calls in a timely and professional manner

Make outgoing calls to patients and physicians as needed to schedule appointments and or obtain updated/corrected order information

Schedules all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e. Meditech/Athena) (36 scheduled appointments per shift)

Meets/exceeds performance expectations and completes work within the required timeframe (70 calls per day)

Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network

Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module

Ensure that any edits are performed in the scheduling module

Receive, maintain and ensure physician orders are indexed appropriately

Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time

Work closely with the Physician’s Office staff as well as the PAS Central Unit to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system

Select the correct patient medical record number consistently

Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available

Utilize appropriate method/tool to communicate with Patient Access Staff and other facility departments as necessary

Edit medical accounts to appropriate status per guidelines

Receive, maintain, and index physician orders guidelines

Attends in-service presentations, and completes mandatory education

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

Other duties as assigned

Demonstrates knowledge and understanding of organizational policies, procedures and systems.

Participates in process improvement initiatives.

Performs other duties as assigned.

Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

High School Diploma or GED required

Work Experience:

1 year to < 2 years related experience required

Required Licenses, Certifications, Registrations:

N/A