Department: Food and Nutrition

Schedule/Status:

7am-7pm; Full Time

Standard Hours/Week:

40

General Description:

Under the direct supervision of the Patient Services Manager and Food Service Supervisors, the Ambassador role is to obtain patient menu selections, assemble and deliver patient trays and attend to patients’ food needs in a timely fashion. The Ambassador is competent with patient diets and ensures customer satisfaction. Requires excellent interpersonal communication skills and interactions with patients, nursing care partners and visitors. The Ambassador is the initial and primary representative, to the patient, of the Food and Nutrition Services department. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

Visits patients, in-person, to obtain meal orders by using iPad and Breadbox program. Follows up with all missed patients with a return visit or telephone call to the room prior to meal service, to assure orders are taken.

Always follows AIDET+ (Acknowledge, Introduce, Duration, Explanation, Thank You) plus the 4 P’s (pain, potty, possessions, and position) guidelines for nonclinical care partners in all interactions with the patient.

Provides special orders list to cooks and prepares all cold special items for meal service.

Assembles patient trays according to prescribed diet and patient orders. Pays special attention to all “high risk” trays (altered consistencies and food allergies). Focuses on tray presentation and accuracy.

Delivers patient trays timely and according to prescribed meal delivery schedule.

Assures maintenance of hot and cold food temperatures during tray delivery

Uses a “3 patient identifier” with all patients (name, birth date, any food allergies?) to assure trays are delivered to the correct patient.

Assures that all patients’ meal needs are handled and takes responsibility for patient satisfaction during the shift for assigned floors

Records pantry refrigerator and freezer temperatures on assigned floors/units twice daily and takes appropriate action for discrepancies. Corrective actions are recorded, as needed, to note actions taken

Knowledgeable of tray line operations, all therapeutic diets, food allergies, customer service actions, computer, iPad and printer usage.

Practices safe food handling and HACCP compliance during the preparation and serving of all foods.

Assists other team members and asks for help, when needed

Participates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.

Effectively communicates with co-workers for successful completion of duties.

Performs similar or related duties as assigned.

Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Requirements:

Formal Education:

High School Diploma or GED preferred.

Work Experience:

0 to < 1 year

Required Licenses, Certifications, Registrations:

None