Benefits:
Competitive salary
Flexible schedule
Training & development
Paid holidays
About Staying HomeCare
Staying HomeCare is a California-licensed Home Care Organization (HCO License #194701215) providing concierge-level private duty home care through our SHC Signature Care Program, including Elder Care, Ability Care, and Recovery and Transition Care. Our mission is to deliver exceptional, personalized care that allows clients to remain safely and comfortably at home, supported by families who trust us completely.
We are a boutique, relationship-first agency. Every client and family receives our full attention. We are looking for a compassionate, experienced Care Manager who takes personal ownership of client outcomes and caregiver performance.
The Role This is a part-time, on-site and field-based position based in El Segundo, CA, with approximately 15 to 25 hours per week, scaling with agency growth. The Care Manager is the primary point of contact for clients and families on all matters related to care quality, and the direct supervisor of caregivers in the field. You will work closely with the Office Manager, who handles scheduling and administrative operations, and report directly to the agency owner.
This role is ideal for a seasoned home care professional who leads with empathy, communicates confidently with families, and holds caregivers to a high standard of care delivery.
What You Will Manage
Client Intake and Care Planning
Conduct in-home assessments for all new clients to evaluate care needs, environment, safety, and family dynamics
Develop individualized care plans that reflect each client's preferences, routines, medical considerations, and goals
Match clients with caregivers based on skills, personality compatibility, language, and schedule
Guide families through the onboarding process and set clear expectations for care delivery
Ongoing Client and Family Relations
Serve as the primary care relationship contact for clients and their families
Conduct regular check-in calls and scheduled home visits to assess client well-being and satisfaction
Respond promptly to care concerns, changes in condition, or family feedback
Identify early signs of client dissatisfaction and intervene before service is at risk
Communicate care updates clearly and compassionately to family members
Caregiver Field Supervision and Performance
Conduct field visits to observe caregiver performance and provide real-time coaching and feedback
Ensure caregivers are following individualized care plans accurately and consistently
Address performance issues directly and document concerns through the agency's systems
Support caregiver confidence and skill development through mentorship and guidance
Collaborate with the Office Manager on caregiver recognition and retention
Care Plan Management
Update care plans promptly when a client's condition, preferences, or circumstances change
Coordinate with the Office Manager to ensure scheduling reflects the most current care plan
Maintain accurate, HIPAA-compliant client documentation within the agency's care management system
Flag any changes in client condition that may require family notification or a higher level of care
Quality and Compliance
Ensure all care delivered meets California Home Care Organization standards and agency policies
Participate in quality reviews and contribute to continuous improvement of care delivery
Support incident documentation and reporting as needed
Stay current on best practices in private duty home care, dementia care, post-surgical recovery, and disability support
What We Are Looking For
Required
Minimum 3 years of experience in a home care, home health, or senior care setting in a supervisory, coordinator, or care management role
Demonstrated ability to conduct client assessments and develop individualized care plans
Strong interpersonal skills with experience communicating directly with clients, families, and caregivers in emotionally sensitive situations
Ability to work independently in the field with reliable transportation
Familiarity with California Home Care Organization (HCO) regulations and compliance standards
Proficiency with care management or home care software for documentation and care plan management
Valid California driver's license and reliable personal vehicle
Preferred
CNA, HHA, LVN, or social work background with direct care experience
Experience managing caregivers across multiple concurrent cases
Prior experience with a concierge or private-pay home care agency
Bilingual (English and Spanish) strongly preferred given the South Bay client and caregiver community
Experience with post-surgical recovery care, dementia care, or disability support services