Job Title: Part-Time Concierge

Location: Charlotte NC

Job Type: Part-Time

*About Us:

Terra Bella Little Avenue is a leading [industry or type of business, e.g., luxury residential property, hotel, corporate office, etc.] dedicated to providing exceptional service and creating memorable experiences for our clients. We are seeking a detail-oriented and customer-focused Part-Time Concierge to join our team and help us maintain our high standards of excellence.

Job Summary:
As a Part-Time Concierge, you will be the first point of contact for our residents/guests, providing them with a warm welcome and exceptional service. Your primary responsibilities will include assisting with inquiries, coordinating services, and ensuring a positive experience for all visitors. This role requires a professional demeanor, excellent communication skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:
- Greet and welcome residents/guests in a warm and friendly manner.
- Answer inquiries related to property amenities, local attractions, and services in the area.
- Assist residents/guests with reservations for restaurants, transportation, and entertainment.
- Provide recommendations for local services, events, and activities.
- Coordinate the fulfillment of special requests, such as deliveries, maintenance issues, and other services.
- Manage package and mail delivery and notify residents of arrivals.
- Maintain an organized and tidy concierge desk area.
- Collaborate with other team members to ensure seamless communication and service delivery.
- Handle guest complaints or issues promptly and professionally.
- Stay informed about local events, attractions, and services to provide accurate information to residents/guests.
- Perform additional administrative tasks as needed.

Qualifications:
- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience in concierge, hospitality, or customer service roles preferred.
- Strong interpersonal and communication skills, with the ability to create a welcoming atmosphere.
- Proficient in Microsoft Office Suite and experience with property management systems or concierge software is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Excellent problem-solving skills and the ability to think on your feet.
- A commitment to providing exceptional service and enhancing the guest experience.

What We Offer:
- Competitive hourly wage.
- Flexible scheduling to accommodate your needs.
- A supportive and dynamic working environment.
- Opportunities for professional development and growth.

If you are a motivated individual with a passion for customer service and a desire to create unforgettable experiences, we would love to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience.

[Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.