Benefits:

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Who We Are:

Soccer Shots East County San Diego, LLC, is a team of passionate individuals who love what they do and work with children aged 18 months - 10 years old. We are on a mission to positively impact our San Diego community through the love of soccer. Our high-quality and high energy soccer classes run weekly throughout San Diego County. We proudly serve and partner with Preschools, Elementary schools, and Public Parks; from Imperial Beach to Escondido we serve thousands of families every week. We care deeply about our brand, our teammates, and our students as we represent San Diego and soccer development.

Summary:

Soccer Shots East County San Diego, LLC is seeking an experienced, bi-lingual Customer Service / Administrative Professional to support our families, children, and coaches both in the office and on the field. This position requires innovative problem-solving skills, excellent verbal and written communication skills in a fast-paced environment. The bi-lingual Customer Service / Administrative duties include answering phones and emails of customer registrations and inquiries, running company reports, and publishing the future seasons of Soccer Shots on our online platform. You will also serve as a head coach for your own classes, making connections with the families and children we impact every day.

This position is an excellent fit if you are fluent in both Spanish and English, love helping families, have the best experience in soccer, love taking care of people, are highly organized, are future-oriented, and enjoy people. You also enjoy creating and organizing spreadsheets, and want to learn new programs/tech platforms.

Job Summary:

Duties & Responsibilities (not limited to)

Head coach 5-10 classes a week after cycle training

Accountable for a first class customer experience the primary Soccer Shots East County email and phone lines, representing the company in all correspondence verbally and written in both English and Spanish.

Sell and advocate for the program and enroll families online and over the phone

Problem solve customer accounts and communicate clearly the results

Upload seasons on the tech platforms

Accountable for declines collections

Maintains office

Maintain and order office supplies

Requirements:

Morning to mid-afternoon availability, with Wednesday and Saturdays being mandatory

Must complete on field training to understand our products

1 year of customer service experience

Bilingual in Spanish required

Minimum of a 1-year commitment

Reliable car & driver's license

Ability to provide a cleared background check

Benefits:

401K match within 90 days

Quarterly coach performance bonus

4 weeks off per year

$30/month cell phone reimbursement

Hours and Pay:

Part-time position (20-28 hours per week)

Starting rate of $18-$22/hr DOE for administrative shifts, $17.25/hr for training

Opportunities for advancement include an annual raise and bonus for team members who are interested in expanding their skill sets and education. Could also be promoted to full time for the right candidate.