Benefits:

Competitive salary

Employee discounts

Flexible schedule

Benefits/Perks

Ramsey Solutions

Mostly Remote work (once trained)

Flexible hours

2-3 months off in the winter months

Must be within 20 minutes of Woodstown, NJ

Working in a home environment

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, Self Motivated and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Follow up with clients on a regular basis

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Previous experience as a Customer Service Representative or in a similar role is necessary

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Must be self motivated to keep up your hours

This can become a full time position in the next year depending on how much you work

Flexible work from home options available.