We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms.

The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.

What You'll Do

Executive Support

Own and protect the founder's calendar; schedule, confirm, and reschedule meetings

Triage email inboxes daily; draft replies; surface what needs attention

Prep meeting agendas and capture notes; chase action items to close

Manage personal admin overflow (travel, vehicle, document renewals)

Outbound Calling (a meaningful part of this role)

Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)

Appointment confirmations — day-before calls to confirm consultations and reduce no-shows

Proposal follow-up — call open proposals to answer questions and move them to close

Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs

Past customer outreach — review requests, referral asks, repeat-business calls

Franchise Operations

Coordinate vendor payments through Bill.com (you prep, founder approves)

Help run payroll cycles through Gusto

Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)

Help plan and execute showroom events (design open houses, vendor partner events)

Coordinate with our in-house crew

eCommerce Operations

Respond to Amazon Seller Central customer messages (<24 hr SLA)

Brief and schedule our content creator across social platforms

Track inventory and flag reorder points

Infrastructure

Organize company documents in Google Drive and Notion

Maintain vendor contract registry (COIs, W-9s, renewal dates)

Coordinate vehicle maintenance and registration

Requirements

2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role

Comfortable on the phone — you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus.

Experience working in small business or franchise environments

Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools

You use AI tools daily (Claude, ChatGPT) — required, not nice-to-have

Calm, organized, and proactive — you follow up without being asked

Live within 25 minutes of Bloomfield, NJ

Reliable transportation

Professional written and verbal communication

Strong Pluses

Bilingual Spanish

Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central

Home services, contracting, or real estate industry background

Prior appointment-setting or inside-sales experience

Compensation & Benefits

$24–$28/hour depending on experience (W-2, paid biweekly)

Performance bonus: $25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move

20 hours/week to start, with clear path to 30–40 hours if the fit is right

Flexible scheduling — school hours, light Fridays, etc. negotiable

Equipment provided (laptop, phone stipend)

Growth path — as our businesses scale, your scope and pay grow with you

Success Milestones

30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed

60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule

90 days: You anticipate needs before they're raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.

How to Apply

Please apply through Career Plug. In your application, include:

The AI tools you currently use (Claude, ChatGPT, etc.) and what you use them for

Your comfort level with outbound calling on a scale of 1–10, and any relevant experience

Your ideal weekly hours and earliest available start date

We'll review and respond within 5 business days. Top candidates will be invited to a 30-minute phone interview, followed by an in-person meeting at our Bloomfield showroom.

Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Flexible work from home options available.

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.