Part-Time Front Desk Associate

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Haven Health Group, Inc.

Part-Time Front Desk Associate

Los Angeles, CA
Part Time
Paid
  • Responsibilities

    About Haven Health

    Haven Health is a primary care company built for LGBTQ+ people.

    We bring together inclusive care, trusted providers, and technology designed to give LGBTQ+ people full control over their healthcare experience. Offered both in-person and online, our hybrid services meet patients where they are. Our first in-person location in Los Angeles will serve as the blueprint for a national network of Haven Health locations.

    Our vision is to build the first healthcare infrastructure that hears, responds, and adapts to the needs of the community it serves—where care and identity are fully integrated so that LGBTQ+ people can thrive.

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    Our Principles

    At Haven, our principles guide everything we do:

    • Lead With Heart – Whether patients, teammates, or partners, we meet every person where they are through empathy and respect.
    • Fight Fiercely for Patients – We advocate relentlessly for what patients need to ensure their access to affirming, high-quality medicine.
    • Advance Care, Boldly – We push medicine forward, combining cultural insight with clinical evidence to deliver care that truly reflects our community.
    • No Gatekeeping – We believe patients deserve to know what's going on behind the scenes and have the right tools to make informed decisions about their health.

    The Opportunity

    We're seeking a Front Desk Associate to be the welcoming face of Haven Health and the operational backbone of our patient experience. You'll ensure every patient's journey—from check-in to follow-up—is seamless, affirming, and efficient. Beyond reception, you'll support insurance, billing, and prior authorizations, helping to ensure patients can access care without barriers. This is a unique opportunity to join a startup at the ground floor and help shape systems for the future.

    What You'll Do

    Patient Experience & Service

    • Welcome patients warmly, creating a safe, affirming, and solutions-focused environment.
    • Manage patient check-in, registration, and insurance verification with efficiency and care.
    • Assist with scheduling appointments, follow-ups, and referrals, always seeking paths forward rather than defaulting to “no.”
    • Handle patient inquiries in person, by phone, email, and digital platforms with professionalism, empathy, and a customer service mindset.

    Billing & Insurance Operations

    • Collect copays and process payments accurately.
    • Support billing workflows, including claim submission and reconciliation.
    • Verify insurance coverage and benefits prior to visits.
    • Verify that patients have completed pre-visit paperwork and ensure it is properly integrated into the EHR to support patient, provider, and front desk workflows.
    • Assist with prior authorizations for medications, imaging, and procedures.
    • Partner with providers and the leadership to resolve billing or insurance issues promptly.

    Operational Excellence

    • Support daily clinic operations and patient flow.
    • Monitor and escalate operational issues (e.g., scheduling gaps, IT disruptions, facilities needs).
    • Contribute to refining front desk workflows and operational playbooks.

    Team & Collaboration

    • Collaborate closely with providers, medical assistants, and leadership to keep the clinic running smoothly.
    • Share patient feedback to improve systems, communication, and services.
    • Support new service launches, pilots, and innovations.

    Who You Are

    Must-Haves (Non-Negotiables)

    • 1+ year of experience in a front desk, patient services, billing, or operations role (healthcare preferred).
    • Familiarity with healthcare AI tools, insurance verification, and prior authorization processes.
    • Strong organizational and multitasking skills with keen attention to detail.
    • Excellent communication and interpersonal skills with diverse populations.
    • Commitment to confidentiality (HIPAA) and professionalism.

    Strong Pluses (You'll Thrive If You Have These)

    • Experience in LGBTQ+ healthcare or strong interest in serving LGBTQ+ patients.
    • Knowledge of CPT/ICD-10 coding and medical billing software.
    • Background in hospitality, retail, or service roles with high customer engagement.
    • Comfort with digital tools and adapting to new systems quickly.

    Mission Fit (We care deeply about aligning with people who…)

    • Approach challenges with a fresh perspective and a growth mindset—seeking solutions rather than defaulting to “no” or “that's how it's always been.”
    • Value inclusion, accountability, and empathy in team leadership.
    • Embrace innovation, and help expand what primary care can look like.
    • Are excited to help build something transformative from the ground up.

    Why Join Us?

    • Competitive compensation and benefits tailored for you.
    • A chance to build a new national model for LGBTQ+ primary care.
    • Opportunities for personal growth, leadership, and innovation.
    • A team-first culture built on dignity, transparency, and purpose.

    Haven Health is proud to be an equal opportunity employer. We are committed to building a team that reflects the diversity of the community we serve and encourage applicants of every background, identity, and life experience to apply.