Job Title: Front Desk Customer Service Representative (Part Time)

Reports to: General Manager/Assistant General Manager

FLSA Status: Non-exempt

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Braintree, MA.

Summary: Goldfish Swim School changes the lives of children ages 4 months through 13 years old by teaching life-saving swimming skills. If you like kids and enjoy a fun work environment, Goldfish may be perfect for you. Check us out at https://www.goldfishswimschool.com/braintree/. This position promotes quality customer service and processes sales and registration transactions. And, acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities:

Greets visitors and checks students in on the computer system.

Discusses membership options with prospective families and register new students using effective sales techniques.

Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.

Assists members with purchases of merchandise and vending, including tuition collection and resolving account inquiries.

Schedules and manages birthday/pool parties.

Prepares student schedules for instructors and schedules private parties.

Resolves customer concerns/complaints using a professional approach and follow-up.

Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications:

High school diploma or GED required. Some college preferred.

One year of previous customer service and/or administrative office experience.

One year of previous direct sales experience

Intermediate computer skills required with knowledge using Microsoft Office.

Excellent interpersonal communication and organizational skills.

In-person and Phone Sales experience

Work environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.