We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Working knowledge of Microsoft Office and reservation management systems Compensation: $15 - $16 hourly

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