We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Field customer complaints when necessary • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • PEP reservation system preferred • Must be able to stand on your feet for 8 hours during a typical shift Compensation: $13 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment