Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Mitigate customer complaints as needed • Work with the housekeeping staff to ensure rooms are ready for new guests • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Must have graduated high school, received a GED or equivalent • Well-versed in taking telephone calls and handling stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1+ year of hotel industry experience or related job preferred • PEP reservation system preferred • Must be able to stand on your feet for 8 hours during a typical shift Compensation: $13 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment