We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. We are looking for a part-time 2nd shift person. The hours would be from 3 pm to 11 pm with weekend availability. If you love interacting with people in a positive work environment, apply now! We offer a PTO program, 401(k), and an employee rate at all IHG-branded hotels! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • High school graduate, GED recipient, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills Compensation: $15 - $15.25 hourly

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