We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Candidates who cannot work Monday, Tuesday & Wednesday 3 pm-11 pm will not be considered. Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Handle customer complaints as necessary • Connect with the housekeeping department to ensure guest accommodations are ready • Bookkeeping: keep accurate records of all hotel guest account information • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent Compensation: $14 hourly

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