Job Description – Maintenance
Position Summary: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. Complete maintenance work orders from all departments on a timely basis by following hotel standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments, and fellow staff. Essential Duties and Responsibilities:
• Respond and attend to guest repair requests. • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. • Update the maintenance work order form / job card and file them. • Interpret readings from meters & gauges and other measuring units. • Ensure the security of guest room access and hotel property. • Maintain the confidentiality of hotel guests and pertinent hotel information. • Read and Understand test equipment, measuring devices, and safety manuals. • Perform maintenance activities in the guest room including, but not limited to, plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC, and AC ducts. • Perform maintenance activities in hotel public areas, and outdoor areas. • Program TVs and perform general housekeeping and engineering related inventory duties. • Maintain all tools and equipment in the hotel. • Operate independently by analyzing, identifying courses of action, and implementing solutions with available resources at a high quality. • Be available for any emergencies and act in an engineering capacity to protect guests and associates, preserving the building and its systems. • Monitor fire alarm systems as necessary. • Read and understand blueprints, schematic drawings, and technical parts breakdown. • Maintain maintenance inventory as needed. • Uniform and personal appearance must be clean and professional and follow brand standards. • Train and instruct other members of the staff through sharing knowledge and skills. Competencies: To perform the job successfully, an individual should demonstrate the following. Job Title: Maintenance Department: Hotel Property Operations Reports To: General Manager FLSA Status: Non-Exempt
• Adaptability –Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands. • Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. • Continuous Learning – Accesses own strengths and weaknesses. Pursues training and development opportunities. Seeks Feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. • Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. • Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions • Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations. • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance. Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS) Certificates and Licenses: None Supervisory Responsibilities: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a professional hotel environment. The role routinely uses standard office equipment and housekeeping equipment. • Will be around chemicals associated with kitchen, laundry and maintenance environment. • Hotel operates 24/7 and this position will need to be available days, nights, weekends, holidays, and on-call as necessary. • Frequently works near moving mechanical parts, high, precarious places, outside weather conditions, and with explosives. • Frequently exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, radiation, and vibration. • Moderate noise level.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires ordinary conversation, hearing, and visual acuity. • Bend, squat, kneel, twist and reach repetitively. • Sit, stand, walk for prolonged periods (8 hours per day), and move about the office and hotel/customer facilities as necessary. • Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls. • Employee must occasionally lift and/or move up to 50 pounds. • Employee must be able climb several flights of stairs in case of emergency or if property is not equipped with elevator.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.